Terms & Conditions

These Terms & Conditions Premium India Tours apply to all bookings and services provided by Premium India Tours, a bespoke travel brand. By confirming a booking or using our website, you agree to be bound by these Terms & Conditions Premium India Tours.

🏷️ 1. About Premium India Tours

Premium India Tours specializes in bespoke, private, and tailor-made journeys across India, including customized itineraries, private transportation with drivers, hotel reservations, guides, and related travel services. Premium India Tours operates as a brand of Premium India Tours.

📌 2. Booking & Confirmation

• All tour proposals and itineraries shared are indicative and subject to availability at the time of confirmation.
• A booking is considered confirmed only after receipt of the required advance payment and written confirmation from Premium India Tours.
• Any special requests (hotel category, room type, dietary needs, accessibility, etc.) must be communicated in advance and will be accommodated on a best-effort basis.

💳 3. Payment Terms

• A minimum 30% advance payment is required to confirm any tour or service.
• Balance payment must be completed prior to tour commencement, unless otherwise agreed in writing.
• Credit/debit card payments may attract a payment gateway or bank processing fee, which will be informed in advance.
• We reserve the right to revise prices in case of changes in government taxes, fuel costs, hotel tariffs, or supplier charges.

🔄 4. Cancellation & Refund Policy

All cancellations must be communicated in writing. Refunds (if applicable) are subject to supplier policies.

• 30 days or more before arrival: Refund of advance payment minus non-refundable supplier charges, bank fees, and administrative costs.
• 15–29 days before arrival: Partial refund after deducting confirmed supplier cancellation charges.
• Less than 15 days before arrival / No-show: No refund.
• Certain services such as luxury hotels, special trains, air tickets, safari permits, and peak-season bookings may be 100% non-refundable.
• Approved refunds will be processed via the original payment method and may take 7–14 working days.

🛠️ 5. Amendments & Changes

• Minor itinerary changes may be required due to weather, road conditions, safety, local regulations, or unforeseen circumstances.
• Premium India Tours reserves the right to substitute hotels, transport, or services with alternatives of a similar standard if required.
• Any major changes requested by the client after confirmation may result in revised pricing.

🤝 6. Role & Responsibility

• Premium India Tours acts as a travel arranger and booking agent for third-party service providers.
• We are not the direct provider of these services and are not responsible for their acts, omissions, or service failures.

🛂 7. Travel Insurance & Documents

• Travel insurance is mandatory and must be arranged by the traveler prior to arrival.
• Travelers are responsible for valid passports, visas, permits, and health documents.
• Premium India Tours is not responsible for denied entry or losses due to improper documentation.

⚕️ 8. Health, Safety & Conduct

• Any medical conditions or special needs must be disclosed at the time of booking.
• Participation in activities is at the traveler’s own risk.
• Premium India Tours reserves the right to terminate a tour without refund if behavior endangers others or disrupts the journey.

🌪️ 9. Force Majeure

Premium India Tours shall not be liable for delays, changes, or cancellations caused by events beyond our control, including natural disasters, political unrest, strikes, epidemics, or government restrictions.

⚠️ 10. Liability & Limitations

• We are not responsible for personal injury, loss, damage, delay, or expense beyond our control.
• Travelers are responsible for their personal belongings and valuables.
• Our maximum liability shall be limited to the amount paid directly to Premium India Tours for the affected service.

🖥️ 11. Website Usage & Intellectual Property

• All website content is the property of Premium India Tours.
• Unauthorized use or reproduction is prohibited.
• External links are provided for convenience; we are not responsible for their content.

📣 12. Complaints & Feedback

• Any issues during travel must be reported immediately for on-the-spot resolution.
• Post-tour complaints must be submitted in writing within 14 days of tour completion.

⚖️ 13. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Jaipur, Rajasthan.

✅ 14. Acceptance of Terms

By confirming a booking with Premium India Tours or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.